Warranty

Products are warranted against manufacturers defect in material and workmanship for the usable life of the product for the original owner, as defined as follows:

One year – RTA home office products, flip flop home office products, chloe tables
Two years – gas cylinders, control mechanisms, upholstery and foam
Five years – “Accessories”, chair bases, metal and wood chair frames, casters, glides, any and all wood or polymer based components, otherwise specified folding tables
Ten years – All laminate, wood or veneer casegoods, metal desks pedestals, metal shelving units, metal table legs and bases, carts, against structural failure


To Obtain Service Under the Warranty
Should any component be found to be defective, the customer should contact the dealer that originally sold them the product.  The dealer will gather information on the product, including the product number or name, nature of the defect, original sale date, and conditions product is being used, along with the defective product or part.  The dealer will provide this information to the customer service department along with their proof of purchase, who will determine whether a replacement part or product is to be provided free of charge under warranty.  The dealer will return the defective part or product freight prepaid.  Upon receipt of the defective part or product, a replacement will be sent to the dealer.

Failure to provide the requested information – including proof of purchase – or to return the defective part will result in the request for a warranty part or product to be rejected.


Exclusions
This warranty does not apply to the following:
-    Normal “wear and tear”, which are to be expected over the course of ownership
-    Seating products used for more than 8 hours in a given day or 40 hours in a given week
-    Seating products used by persons weighing over the maximum capacity of 250lbs
-    Products used for rental purposes
-    Damaged caused by the carrier in transit (which should be handled per the receiving instructions below) or damage caused during installation or assembly
-    Failures due the negligence of the customer to properly assemble or regularly maintain (including but not limited to cleaning, lubricating, tightening all screws, bolts and cams every 3-6 months) their product.
-    Variations in leather and wood finishes which are to be expected due to their nature as natural materials
-    Products which have been altered, are missing components, or have been assembled in a manor inconsistent with the manufacturer provided assembly instructions
-    Tufted buttons on any products

The warranty applies only to products.  TheOfficePlace.com is in no way responsible for loss, inconvenience, or other damages or expenses resulting from a product defect.  This warranty is valid in the USA only.

Call Customer Service:
855-436-3700

Hours:
Mon-Fri: 8:00 am-5 pm (Eastern)